Quality Inspection in Laundry Shops: Win the Trust of Customers

In the professional service process of the laundry shops, though collecting clothes and doing the laundry are the core steps, the quality inspection after washing is important as well. Timely identifying and handling the potential omissions that may occur in the laundry process (stain residue, loss of accessories, loose stitches, uneven ironing, and so on) and solving the problems before giving the clothes back to the customers can avoid dissatisfaction when customers discover problems only when they are picking up their clothes.

Dresses & Skirts

Stain Cleanliness

Check the body (front, back, side), waist, lining, and other parts.
Pay attention to areas, such as the hemline of the skirt, buttocks, pocket openings, necklines, and cuffs.

Structural integrity and flatness

The stitching on the skirt hem should be secure and straight, and there should be no loose or broken threads. Ensure the lining is properly fastened without detachment, twisting, or being too long/short.
All ornaments (sequins, beading, lace, etc.), buttons, zippers, belt loops, and other accessories must be firmly installed in the right position. Make sure it is flat and fits well, without affecting the appearance when worn.

Standards for dealing with stubborn stains

If there are stubborn stains that cannot be removed at all, the inspectors should:

Use a special label or mark (avoid damage to clothes) and specify the exact location of the stain (e.g., the left side of the left side of the wall, 10cm on the edge).
Briefly explain the reason why it cannot be removed (e.g., unknown old oil stains have seeped into the fibers, pigmented stains, oxidation and fixation)
Indicate the possible consequences if more forceful measures are taken to handle the situation (such as: possibly causing fabric fading, damage, loss of luster, fiber damage, and other irreversible damages). This information is the key basis for explaining to customers.

Pants & Trousers

Stain Cleanliness

Check the easily dirt-prone areas such as the trouser legs (inside and outside), buttocks, knees, trouser cuffs, plackets, and pockets.

Pay special attention to the inner side of the trouser legs and the buttocks.

Structural integrity and flatness

If sewing problems such as loose seams at the trouser legs, chipped inner seams, cracked pockets, and worn crotch area (if within the repairable range) are found, professional mending must be carried out. After mending, the stitches should be firm, match the original color, smooth, and fit well, without any extra thread ends.
Make sure the zipper is smooth and the plackets are fastened flat.
The entire pair of trousers should be ironed flat, with clear and crisp seams (depending on the shape of the trousers).

Standards for dealing with stubborn stains

If there are stubborn stains that cannot be removed at all, the inspectors should:

Use a special label or mark (avoid damage to clothes) and specify the exact location of the stain (e.g., the left side of the left side of the wall, 10cm on the edge).
Briefly explain the reason why it cannot be removed.
Indicate the possible consequences if more forceful measures are taken to handle the situation. This information is the key basis for explaining to customers.

Outerwear

Stain Cleanliness

Inspect neckline, cuff, front, back, shoulder, lower, pocket, etc., to make sure there is no obvious stain.
The lining also needs to be inspected to prevent stains from seeping through or odors from developing.

Accessories

All original accessories must be complete and in good condition. For example: detachable fur collars, hats, belts, epaulets, armbands, spare buttons, inner linings (such as detachable down inner linings), etc.
Make sure it is clean, undamaged, and worn as required or properly packaged and placed in a pocket.

Flaw repair

If you find any original or exposed defects of the clothes during washing and care, such as loose threads (like sleeve holes, pocket edges, lining seams), overly long linings that have been pulled out or twisted, or holes in the sweater parts (within the repairable range), you should try your best to repair them. The repair should be firm and aesthetically pleasing, and the original state should be restored as much as possible.

Standards for dealing with stubborn stains

If there are stubborn stains that cannot be removed at all, the inspectors should:

Use a special label or mark (avoid damage to clothes) and specify the exact location of the stain (e.g., the left side of the left side of the wall, 10cm on the edge).
Briefly explain the reason why it cannot be removed.
Indicate the possible consequences if more forceful measures are taken to handle the situation. This information is the key basis for explaining to customers.

Sweaters

Stain Cleanliness

Check the collar, cuffs, chest, elbows, hem, and other areas to ensure there are no obvious stains that can be removed.
Pay attention to the problem of local yellowing or color bleeding in light-colored sweaters.

Structural integrity and flatness

If open threads, coil detachment, or holes (within the repairable range) are found, professional weaving or sewing must be carried out to restore the structural integrity and aesthetic appearance as much as possible, and to ensure that there are no marks left.
All accessories (sequins, embroidery, decorative buttons, etc.) and buttons must be complete and secure. Lost buttons should be restored to their original or similar styles as much as possible.

Pilling treatment and anti-static electricity

The pilling and fuzzing areas should be carefully trimmed with a professional lint trimmer. Be cautious during the operation to avoid damaging the fabric itself.
After trimming, spray an appropriate amount of static electricity suppressant (anti-static spray), and gently comb or pat along the direction of the wool/pile to restore the smoothness of the pile surface and eliminate the static electricity adhering lint. Only then can you proceed to the ironing process. This is an important step to enhance the texture and wearing comfort of the sweater.

Attachments

The woolen collar, belt, and other accessories that go with the sweater should be checked for their condition (clean and undamaged), and it should be ensured that they are returned together with the sweater, worn completely or placed properly.

Denim Items

Stain Cleanliness

Check for any residual stains in common easily soiled areas such as the hips, front of the thighs, knees, cuffs, plackets, and pockets, as well as in process areas like decorative stitching and whiskers. It is required that there are no obvious removable stains remaining.
The denim items easily have white marks or partial fading. It is necessary to distinguish whether it is a stain or the effect of normal washing.

Process integrity and flaw repair

Completely remove all visible loose thread ends.
Check for any broken threads, cracked seams (such as crotch, side seams, and back pockets), loose or fallen decorative rivets/buttons, or expanded wear at the edges of holes.
If the piece of clothes has flaws initially that are within the laundry’s capability (such as minor loose threads or loose buttons), the laundry shop should repair and reinforce the clothes.

Change shape and keep shape

Denim fabric should maintain its stiffness and fit.
During quality inspection, the clothes must be flat without creases after ironing or finishing. The pockets are flat and do not flip out, and the trouser lines (if necessary) are clear, maintaining the unique style of denim. Avoid overironing to prevent stiffness or loss of the original style.

Conclusion

Strict inspection work is the basis of laundry shops offering high-quality services and winning customers’ trust. Making all pieces of clothes clean, complete, flat, and with all accessories, and recording all problems that cannot be solved provides strong support for the following customer communication. Doing the inspection job well protects the reputation of the laundry shops and long-term development of the laundry shops.